New York, November 5, 2020 / PRNewswire / – Two new global startups, Sherpa and Agarra, have joined forces to bring forward a “virtual travel consultant”. The solution aims to provide global travelers with a seamless, worry-free and safe travel experience, as economies reopen in the COVID world after open and international travel. The solution combines Sherpa’s reliable travel and cross-border information delivery systems and Agra’s next generation autonomous voice AI technology.
The integrated solution aims to help airlines and travel companies guide customers during transit and cross-border travel, and assist with visas and health regulations, which are being implemented by governments worldwide.
Working closely with a global airline company, the two companies felt the need to provide customers with reliable and up-to-date information at every stage of their journey. Adjacent customers call during the pre-booking stage to inquire about visas, travel restrictions, quarantine needs, PPE requirements or even how they can reach their destination. In the post-booking scenario, customers usually call to reschedule their booking or change their destination, which in today’s scenario includes new restrictions based on nationality, cross-border readiness, travel documents, and the like. Traveling spells the rules.
Sherpa’s vision is to help customers “move freely”, and its technology is embeddable to guide travelers through the COVID travel landscape by providing them with the information and documents they need Enables widgets using an intuitive API or white-label solution.
For customers, reaching the call center is the preferred option of an instant resolution. With the spike in the number of calls to airline call centers worldwide, airlines worldwide are realizing the need to provide voice information to customers in self-service mode. With Agara’s intensive learning-based autonomous voiceboat, airlines can recognize the specific queries and needs of passengers and understand them in terms of their current booking or reservation.
Additionally, Agarra’s patented interactive capabilities help decide the next best voice response, with the goal of providing instant, on-demand customer service. With travel restrictions and rules changing every day around the world, Agara enables airlines and travel companies to be accountable, and implement new policy and compliance requirements in their customer communication plans.
Airlines are jumping 96% of their overall conversation volume Since mid-February, epidemic causes. This led to customers waiting on the phone line for hours and canceling their flights. To that end, Sherpa and Agarra’s integrated, highly scalable, real-time and voice AI-powered “virtual travel advisor” empowers travel organizations to help their customers travel hassle-free. Armed with the most updated information and providing an elevated experience, brands in the travel industry can ensure that they win customer loyalty during these highly unpredictable times.
“Our goal is to reduce stress and confusion for passengers as travel resumes globally, and we are ready to provide an innovative way to reduce the burden on airlines, OTAs and corporate travel partners in Agra. Are excited about working with, to inform their customers of travel requirements. Changing on a daily basis Max Tremaine, Sherpa Co-Founder, and C.E.O.
“Agarra and Sherpa together provide the power of Voice AI and access to reliable information in real-time for travelers around the world. We envision it as a pre-requisite for travelers in the next normal, feeling confident about moving freely and having access to any information, anytime, anywhere in the world. The solution will provide instant information to customers as well as operational efficiencies in the travel sector, ”said Abhimanyu, Agar-Co-Founder and CEO of Agara.
Founded in 2017 Abhimanyu and Arjun Maheswaran, Agarra’s mission is to drive autonomous business-to-consumer communication experiences over voice using advanced real-time voice AI. It is relevant and pre-trained to deliver natural interactions without human assistance. Some of the largest and most respected brands globally use Agara to streamline their customer service, drive significant cost efficiencies and improve the customer experience. Agara is backed by several top names in venture capital Little perkins, Blue Ventures, and RTP Global. go to agara.ai
Contact: Vimal, [email protected]
Founded in 2015 Max Tremaine And Ivan Sharko, Sherpa is the leading global provider of travel identification requirements for the travel industry. Being passionate about freedom of movement as it is fundamental to providing people with the opportunity to connect and fulfill their ambitions, Sherpa’s vision is to provide every traveler with the information they need and to document They need to be carried across borders confidently and safely. Headquarters in Toronto Canada, Sherpa partners with the world’s leading travel providers in over 50 countries and is trusted by brands such as British Airways, Icelandair. Star alliance, Kiwi.com, and G Adventures. Sherpa is supported by True Ventures, Riley Ventures, Global Capital, N49P, Eric Blechford, And Stuart macdonald, Which sits on the company’s board of directors. To learn more, visit https://www.joinsherpa.com
Contact: Kite schneider, [email protected]
Content is by PR Newswire. Tech Media is not responsible for the content provided or any link related to this content. Tech Media is not responsible for the accuracy, timeliness or quality of content.