LATEST

How Tech Adoption Fuels China’s Innovation Boom hbr.org – Harvard Business Review

CURT NICKISCH: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Curt Nickisch.

A few weeks back, people in Shanghai’s downtown were surprised when a swarm of lights appeared in the night sky. They craned their necks watching these lights converge amid the skyscrapers forming a huge pattern. Now, this wasn’t a light show, as it turns out, or an alien invasion. It was a constellation of illuminated drones, and that swarm took shape as a giant QR code. It was an advertisement. The QR code promoted a role-playing game from the Chinese streaming company, Bilibili.

Now outside of China, this marketing stunt might have really bothered people, too commercial, too invasive, too dystopian, but the willingness of consumers in China to engage with technology and new things, that’s what intrigues and inspires today’s guest. He argues that the perception of China as a copycat and not an innovator is totally out of date. He says the country is a hotbed of new ideas and not just because of its huge population.

Zak Dychtwald is the founder of Young China Group, a research and market advisory firm. He also wrote the HBR article, “China’s New Innovation Advantage”. Zak, I’m excited to speak with you.

ZAK DYCHTWALD: It’s a pleasure to be here. Thanks for having me, Curt.

CURT NICKISCH: So why do you argue that China is such a hotbed of innovation?

ZAK DYCHTWALD: Actually, what I argue is that China is a hotbed of innovation impact. And there’s a difference there. When we imagine the innovation equation, we usually put a lot of emphasis on innovation itself. But in reality, it’s innovation plus adoption equals impact. And pretty much every tech founder, every app developer, every technologist understands this. You could have the best idea in the world, but if you only have seven people downloading your app, it’s not going to make much of an impact on the world stage.

What I argue is that what makes China’s innovation ecosystem so unique is that it has this enormous population, who is uniquely hyper adaptive, and thus hyper ado ptive in their technological lives. And so if you’re an innovator, and you’re creating something new, you’re blessed with hundreds of millions of people who are willing to try new things, try new stuff, try new technologies, and lean forward in their use of technology today.

CURT NICKISCH: What have you seen that just has struck you being a U.S.  American who grew up in the U.S. before going to China?

ZAK DYCHTWALD: Absolutely grew up in the US before going to China. I moved full time to China when I was 22. What struck me in China, so much more than what we have in the United States is the pace of change and people’s willingness to try new things.

So when I first went to China, I was particularly studying young people or people who are born the same year I am which is 1990.

CURT NICKISCH: Squarely millennial, right?

ZAK DYCHTWALD: Squarely millennial, right. Pretty much right smack dab in the middle. In China, it’s the same, they call them post-90s generation, which is a big, sort of a big watershed generation in China. What’s interesting is that since 1990, in my lifetime, I’ve witnessed our per capita GDP. So the basic unit for measuring the quality of life within a country, it’s not perfect, but it’s a pretty good metric for understanding the quality of life when you’re comparing globally between countries.

So I’ve witnessed the per capita GDP in the United States increased two and a half times in my lifetime, which is pretty good for a developed country, by the way. Now, through stories, through interactions, through speaking with my friends and China’s parents, it became clear that the amount of change in China that my friends had lived through was far greater.

And through this metric, per capita GDP increasing over a lifetime, which I call the Live Change Index, it really brings into relief just how much faster that is. So my friend is born in 1990 in China, have witnessed 32 times per capita GDP growth in their lifetime. And so their life has been defined by watching sort of their village turn into a town, turn into a city.

I have friends who describe seeing their uncle being proud to wheel a bicycle home when they were young as sort of a sign of wealth and advancement. And now that same uncle has a two car garage. Change has defined the experience in China, so much so that they’ve had to have an attitude of adapt, adapt, adapt to keep up with the times. And in the sphere of technology and innovation, that adapt, adapt, adapt mindset has translated to adopt, adopt, adopt at a scale and speed that is truly globally unique.

CURT NICKISCH: What are some of the most interesting products coming out of China that Western economies are much slower to adopt?

ZAK DYCHTWALD: To me, the biggest standout is mobile payment. And I love the mobile payment example because the technology came out from Apple and Alibaba at more or less the exact same time in 2014. And so the innovation variable in the innovation equation sort of gets nullified. The innovation is more or less the same coming from China and the United States, more or less at the exact same time. But the stories of these two technologies has been radically different as the product and the availability of mobile payment has unfolded in both countries respectively.

And so Apple recently celebrated that in the United States 24% of iPhone users are using Apple Pay. 24%.  And by the way, to give you an idea of how we use mobile payment here in the United States, they surpassed Starbucks, which is just a reminder that mostly we’re using mobile payment for really small purchases. We’re buying a coffee, we’re at a food truck. We’re not refinancing our house through Apple Pay.

But then you look at Chinas, in that same amount of time with more or less the same technology, or at least the same technological routes, you have 90% adoption of mobile payment from smartphone users, either with Alipay or Tencent pay. 90%. When you compare 90% to 24%, that’s hugely different.

CURT NICKISCH: Now, this is pretty, I don’t want to say well understood, but it’s certainly well documented because China did not have the credit payment system that the US had for it, for instance. And a lot of people point to this adoption rate as just a great example of leapfrogging, one technology leapfrogging another because it just makes more sense in the development of that nation’s economy. You could compare that to like cell phone use in Africa, where for a lot of places it just skipped over wired telephone lines. Do you think this is more than just leapfrogging?

ZAK DYCHTWALD: So this is absolutely more than leapfrogging. I say that with a good amount of confidence because two and a half years ago, I was sitting across from this gentleman who was describing to me a problem he was having an India. In India, they were having trouble getting people to scan QR codes. Now, if people aren’t scanning QR codes, and it’s really difficult to enable mobile payment. It’s sort of like if you have a credit card, but people aren’t willing to swipe it. It sort of nullifies the potential impact of the technology.

What he was describing is something I could absolutely not relate to, because I had just disembarked from flight from China. And just on the way to the airport I had broken out my phone to get in a line of people who were all using their phones to scan for a meal, to scan for a subway ticket, to buy something from a vending machine. I had a friend who had told me he had refinanced his house earlier that day using mobile payment.

I mean, there really is an entirely different way that people in China were involved in commerce, were interacting with banks, were interacting with money, were interacting with debt. And we definitely like to think that, okay, it’s just leapfrogging. It’s certainly easier to build something new on sort of fresher earth, if you don’t have to tear something down first. But in other potentially leapfrogging nations, India being the most notable, these sorts of technologies simply aren’t developing and being adopted at nearly the same rates.

CURT NICKISCH: Why is that?

ZAK DYCHTWALD: Well, it’s a huge question, and I’d love to say the answer is simple. And I could offer a simple explanation, but I don’t think it captures all of it. And one thing I don’t want to discount is the role that the Chinese government plays, particularly in sort of that that payment infrastructure. There’s no doubt that the rails of payment in the United States are partly what limit our willingness to sort of, again, we’d have to tear down and build again, instead of just building something new, which was far easier in China.

CURT NICKISCH: Just to put a point on this, the Chinese government gave banking licenses to these two tech firms, Tencent and Alibaba, as opposed to restricting all this for state owned banks, for instance. That’s seen by a lot of people as just a huge regulatory accelerator. And that a lot of people in China believe that the economic achievements there have come about because of not despite China’s authoritarian form of government.

ZAK DYCHTWALD: There’s an element of that that’s absolutely true. If the Chinese government had not been willing to take a risk, which frankly, flies in the face of the sort of reputation the Chinese government has globally, which is one that wants more control, not less. They did regulate in a way that allowed for, I mean, tech companies, Tencent and Alibaba, to get banking licenses. Banking license, by the way, that threatened sort of the monopoly that the Chinese government and Chinese banks enjoyed. So it was a forward leaning decision. Absolutely.

It’s less about the government, which I often hear is, by the way, sort of as a cop-out. When people describe, the Chinese government is doing, what often is implying is that it’s impossible everywhere else, which isn’t necessarily true. Because the style of Chinese government is so unique, and most people in the world don’t want it. So that this idea that what’s happening in China is possible, other places just isn’t true. And it also moves the emphasis away from the people.

CURT NICKISCH: I’ve had an experience where I’ve lived in other countries and seen what I thought were really innovative things that came to the U.S. later, and you’re like, well, yeah, other countries had this figured out long ago. What kinds of things are you seeing that are just kind of blowing your mind in comparison?

ZAK DYCHTWALD: The one that that comes to mind first is a company called Pinduoduo. What’s so unique about Pinduoduo is that it’s a company that truly does not exist anywhere else. You can make arguments that Alibaba and Tencent early on in their development were sort of practicing geographic arbitrage, which is a $5 word to say they were copying business models and styles of being from other places.

But Pinduoduo is basically a group buying ecommerce application, that allows for people, and specifically targeting people in third tier cities or below. You browse for items, and typical items on Pinduoduo is like facial tissue, toilet paper, diapers. This isn’t Prada. It’s definitely sort of daily goods. And as you’re shopping, you can make the decision that you want to make a group purchase.

So what you’ll do is you’ll actually share that item, or a link to that item with your friends. And the price on your purchase will go down. Maybe it’ll go down all the way up to 50%. And then, okay, you’ve got a great group of two, well, maybe if you share it with one more person, the price will go down even more, and one more person and the price will go down even more. And suddenly you have a group buying experience of 20 people who all want to buy diapers likely in your sort of area, but not necessarily. And that price can be reduced dramatically.

Now, what’s special about Pinduoduo is that it’s worked. It’s scaled incredibly fast. Over 700 million people are using the app in the extraordinarily short timeframe of six years. And it’s also enabled huge swaths of the population who are never able to buy name brand goods. I mean, it’s an innovation that specifically made for a less developed economy, enabling huge numbers of people to actually buy things.

CURT NICKISCH: So you’ve made a really good case that this consumer population in China, it’s much more than just the size and the scale of it. It’s really about their willingness to adopt and try new technologies. What should companies outside of China be taking from this?

ZAK DYCHTWALD: Well, one of them is that it may be time to copy the copycat. The idea of innovation and we create the thing and there’s a lot of pride mixed up in that. But it’s sort of like what a great science fiction visionary William Gibson said, “The future is already here, it’s just not evenly distributed.” In China because of this hyper adoptive population, there are new technologies that are able to iterate. There are forward leaning businesses that are able to develop in China before they’re able to develop in the United States, in the UK, in South America, where have you. And so for one of the first times in the last several decades, it’s a moment where there are united states companies already starting to copy China. Amazon is absolutely looking at Alibaba. Amazon Prime Day is a very close copy of Alibaba’s Double 11, the shopping day.

CURT NICKISCH: Singles Day.

ZAK DYCHTWALD: Singles Day. Exactly. If you’re looking at what Facebook is doing in terms of mobile payment and their Facebook Messenger app, it is extraordinarily similar to a simpler version of WeChat. And there’s no doubt that they have aspirations to make it more integrated, similar to WeChat. I mean, the big tech companies are already doing this. I think there are far more opportunities for people who are creating products for the United States or other places around the world to see what’s successful in China as sort of an innovation and adoption greenhouse. And consider, okay, how can we adapt that for our market? What can we learn from those users that might be able to work here?

CURT NICKISCH: What technique or approach do you think has worked well for Western or non-Chinese companies to do that?

ZAK DYCHTWALD: Yeah. So that the best companies I’ve seen are willing not just to localize for China, which is typically what multinationals think they have to do for the Chinese market. Okay, we recognize now that sending the guy at the end of the desk in New York to run the China operations is probably not going to work. That’s fine. They’re willing to localize for China, but the best are willing to lead from China. They will elevate the people on their China team to positions of strategy, where they’re having a number of discussions with headquarters, and actually learning from China, what’s working there, what’s not.

They’re testing new methods of consumer engagement in, again, an ecosystem that’s more willing to try it out. And then they’re taking the learnings from that and bringing those globally. So they’re using China as a sort of greenhouse. And they’re empowering their China team to not just be implementers of global strategy but leaders have global strategy, which is a big psychological and management shift.

CURT NICKISCH: There is that issue of bringing you can lead from China, but you don’t have the same hyper adaptive consumer population where you’re trying to lead into. I don’t know, how do you deal with that?

ZAK DYCHTWALD: Yeah. It’s a great question and it’s one that I end up talking about a lot. Because at this point, and again, if you look at that sort of degree of magnitude, faster pace of change, since 2014, when mobile payment came out, mobile payment in China is a completely different beast than it was then. And it’s evolved into a completely different beast than we have here in the United States. So if you were to take some of the more mature ideas in mobile payment and try to implement them in the United States, or Western Europe, or South America, they probably wouldn’t stick because it’s too large of a leap in the evolution for the average user here.

So you sort of look at the first principles at why these innovations are working, you see what’s particularly sticky in China. And then you have to think, similar to the way that you used to have to think, how do I localize or in some cases still do have to think, how do I localize what we’re doing for the Chinese market? You now have to imagine, okay, how do I localize what’s working in China for the U.S. market, for the German market, for whatever it is. Because there definitely is a user willingness and user adoption problem outside of China that it certainly won’t be a mere process of willingness to adopt outside of China as within.

CURT NICKISCH: Any advice for companies that are trying to do this localization?

ZAK DYCHTWALD: Sure. The most fundamental piece of advice is just to pay attention. Looking at what’s happened in China and thinking if that might happen here, again, in the case of mobile payment, we’ve seen two tech companies supplant or take over the banking world. And if you’re in the United States and a more traditional payment platform, credit card, you don’t want that to be your Kodak moment, which is to say that a company who wasn’t willing to change with the times sort of became obsolete. There are lessons to be learned like that in China just from seeing its past.

Another critical one is being willing to expose your best. We still have some of the best technologists and thinkers in the world. Absolutely. In fact, U.S. innovation is ranked higher than China’s. We have earned the reputation that a lot of our thinkers have on the world on stage, but you sort of are what you eat in terms of your mental diet, if that makes sense. And so exposing some of your best thinkers and innovators within your organization to a different mental diet that’s provided by China. So that means trips to China, that means more understanding of what’s working or what’s not in China. And it’s likely that they are going to be your best bridges to thinking, okay, what is China doing that would work with us? What are they missing that we could take advantage of? But it really has to be exposing your best thinkers to that ecosystem.

And then last, staying informed at China’s speed. And this is a critical issue. I said before that much of the world is evolving, or has evolved over the last 30 years at an order of magnitude slower pace than China’s, which means that our perceptions of China are stereotypes towards China. Our understanding of where China is at today is probably not updating at China’s speed. And so that means your sources of information and your willingness to sort of to have a more elastic, malleable impression of where China is at has to be updating faster, because their world is currently changing faster than ours. And we need to make sure that at least mentally we’re keeping pace with theirs, so that we can evolve our products and our ways of doing business at their speed too.

CURT NICKISCH: What does this mean for the market for talent?

ZAK DYCHTWALD: It’s a great question. So one way is to send sort of your global talent to China. Another way is to bring your China talent global. And by the way, most people in China are eager for global experience. The prospect of getting to spend six months or several months of the year or whatever it is at HQ, helping people understand new approaches to a certain business problem that China is doing a good job on, would in many ways be a dream come true for a lot of people in China. Not everyone, but many. I mentioned Pinduoduo before, there are more talented people than there are job positions. And so right now, Chinese tech companies are sort of famous for working their talent to the bone.

996 is from 9:00 in the morning to 9:00 at night, six days a week. And for those that Pinduoduo, by the way, it’s seven days a week. They only have one full week or two full weekends a month, which is crazy. And so I think it’s a real opportunity. And by the way, this is also an area that that’s limited by regulation and H-1B visas. But if I were really trying to leverage the shifting talent dynamics, I would be thinking, how do I get great talent from China from some of the biggest tech companies? How do I entice them? What does a package look like that’s going to encourage them to want to come with us? Or to share their learnings with us? Or how do I sort of excavate our talent from China and turn that into global talent so that they’re informing strategy on a global scale instead of just for the China market? I think there’s a huge opportunity there.

CURT NICKISCH: Got you. Just a quick note that you mentioned H-1B visas, and that, of course, is the U.S. visa for bringing skilled workers into the American economy. If I’m a manager at an international company, what does this mean for me specifically?

ZAK DYCHTWALD: I would tell you to lean in. That sounds a little maybe cheesier or overused. But the biggest issue – And I talk with international managers often. And by the way, even those who are in China, and many who are in China, aren’t actually immersed in China. In fact, I would venture to say the vast majority are not. And I don’t mean this as an insult to managers who are trying to have some semblance of a Western life or wherever they end up. But what often happens is you’re not getting strong communication channels between managers and their China team. You’re not getting managers who are actually willing to learn. They’re often coming from a position of, okay, we’re headquarters, this is the way that we’ve done it. This is the way that’s working in the United States, which is the world leader here.

There’s a certain amount of pride that we have that is a limiting perception. And so for global managers interacting with China or based in China or traveling to China or working with a China team or curious about a China team, being willing to sort of put aside your limiting perceptions, to lean in, to being willing to learn, and to seek out the people who could be touchpoints for that learning, is essential. Because the idea that this trend that China is just going to go away, which if you look at the way that many people are acting, it seems to suggest that they believe that it will, it’s not going to happen.

And so moving past some of this cultural discomfort, maybe looking past some of the headlines, which of course, just feature a negative government, which to many of us is scary and adversarial, being willing to look past that and focus in on the people. Because it’s the human side of China that’s empathetic. It’s also the human side of China where most of the incredible technological development is taking place and where the real learning can happen.

CURT NICKISCH: Zak, thanks so much for coming on the show to talk about this.

ZAK DYCHTWALD: Absolutely. My pleasure, Curt. Thanks for having me.

CURT NICKISCH: That’s Zak Dychtwald. He’s the founder of Young China Group, and he wrote the HBR article, “China’s New Innovation Advantage.” You can find it in the May/June 2021 issue of Harvard Business Review and at hbr.org.

This episode was produced by Mary Dooe. We get technical help from Rob Eckhardt. Adam Buchholz is our audio product manager. Thanks for listening to the HBR IdeaCast. I’m Curt Nickisch.

Click to comment

Leave a Reply

Your email address will not be published.

Most Popular

The Miracle Tech Started as a Tech News website founded in 2019. We don’t just serve our readers with Tech news; we treat them with unique insights that are not only engaging for tech news readers but also Changed into that era had migrated from the far fringes of the lifestyle to absolutely the center as cellular generation created a new era of digital consumers, casual tech geeks, The Miracle Tech is perfect for every Tech geek and non-tech geek out there!

Contact Us

General, Editorial and Technical Enquiries:
Email: [email protected]
To Top